Shipping Policy

Shipping Policy
Effective Date: May 14, 2026

This Shipping Policy applies to orders placed through globaltoys.co.uk operated by Global Toys ("we", "our", or "us").

By placing an order through our website, you agree to the terms outlined below.

  1. General
    All orders are subject to product availability. While we try to maintain accurate stock levels, discrepancies may occasionally occur.

If an item becomes unavailable after your order is placed, we may:

Ship available items
Contact you regarding unavailable products
Offer the option to wait or receive a refund

  1. Shipping Costs
    Shipping costs are calculated during checkout based on your order details and delivery location.

All charges are displayed before payment is completed.

  1. Returns & Refunds
    3.1 Change of Mind
    We accept returns under the following conditions:

Return request made within 30 days of delivery
Item unused and in original packaging

Return shipping costs are the customer’s responsibility.

Refunds are processed after inspection. Original shipping fees are non-refundable.

3.2 Warranty Returns
We honor valid warranty claims within 90 days of delivery.

Customer covers return shipping initially
Approved claims will receive reimbursement for return shipping costs

After approval, customers may choose:

Refund
Store credit
Replacement item (if available)

  1. Delivery Terms
    4.1 Delivery Time
    Handling Time:
    1–3 business days

Economy Shipping:
5–8 business days (Free)

Standard Shipping:
3–4 business days (£15)

4.2 Dispatch Time
Orders are usually dispatched within 1–3 business days.

We operate Monday to Friday, excluding public holidays.

4.3 Address Changes
Address changes can only be made before dispatch.

4.4 Out of Stock Items
If a product becomes unavailable:

Available items may still be shipped
Backordered items may be shipped later or refunded

4.5 Delivery Delays
If your order has not arrived within the estimated timeframe, please contact us for assistance.

  1. Tracking
    Once your order has been shipped, you will receive a tracking number by email.

  2. Damaged Parcels
    If your parcel arrives damaged:

Refuse delivery where possible
Contact us immediately with photos/details

  1. Insurance
    All shipments are insured.

7.1 Damaged Items
If an item is confirmed damaged during shipping, we will provide a replacement or refund.

7.2 Lost Orders
If an order is confirmed lost in transit, we will provide a replacement or full refund.

  1. Order Cancellation
    Orders may be cancelled before dispatch.

If the order has already shipped, returns must follow the return policy above.

  1. Contact Us
    If you have questions before or after placing an order, our support team is here to help.

Global Toys
Unit-3, Lawrence House, Derby St, Cheetham Hill, Manchester M8 8AT, United Kingdom

Phone: +44 14 1781 9644
Email: contact@globaltoys.co.uk