Return & Refund Policy

Return & Refund Policy
Effective Date: May 14, 2026

At Global Toys, we want you to be satisfied with your purchase. This Return & Refund Policy applies to orders placed through globaltoys.co.uk.

  1. Return Period
    We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  2. Return Eligibility
    To qualify for a return, the item must be:

In the same condition as received
Unused and unworn
In its original packaging with tags
Accompanied by proof of purchase

  1. How to Start a Return
    To request a return, please contact us at:

Email: contact@globaltoys.co.uk

If your return request is approved, we will provide instructions on how and where to send your item.

Returns sent without prior approval may not be accepted.

  1. Damages and Issues
    Please inspect your order immediately upon delivery.

If your item is:

Damaged
Defective
Incorrect

Please contact us right away so we can evaluate the issue and resolve it promptly.

  1. Non-Returnable Items
    Certain items cannot be returned, including:

Perishable goods (food, plants, etc.)
Custom or personalized products
Personal care items
Hazardous materials or flammable products

If you are unsure whether your item is eligible, please contact us before returning it.

  1. Sale Items
    Items purchased on sale or clearance may not be eligible for return.

Gift cards are non-refundable and cannot be returned.

  1. Exchanges
    To exchange an item:

Request a return for the original item
Place a new order once the return is approved

  1. Refunds
    Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

Refunds are issued to the original payment method
Processing times may vary depending on your bank or payment provider

  1. Contact Us
    If you have questions before or after placing an order, our support team is here to help.

Global Toys
Unit-3, Lawrence House, Derby St, Cheetham Hill, Manchester M8 8AT, United Kingdom

Phone: +44 14 1781 9644
Email: contact@globaltoys.co.uk