FAQs

Find quick answers about shipping, delivery times, and order updates. If you need help, please contact our support team.

What shipping options do you offer? +

Economy Shipping
Delivery time: 1–3 business days (Monday–Friday)
Best for: everyday orders

Tracked / Express Shipping
Delivery time: 5–8 business days (Monday–Friday)
Best for: longer-distance deliveries

Standard Shipping
Price: £15.00
Delivery time: 3–4 business days (Monday–Friday)
Best for: priority standard delivery

Delivery times are estimates and may vary during peak periods and public holidays.

When do you dispatch orders? +

Orders are processed and dispatched Monday to Friday. Orders placed on weekends or public holidays will be processed on the next working day.

How can I track my order? +

If your shipping method includes tracking, you will receive a tracking link by email once your order has been dispatched. You can also visit our Track Order page.

Can I change my delivery address? +

Please contact us as soon as possible. If the order has not been dispatched yet, we may be able to update your address. Once dispatched, changes may not be possible.

What is your returns policy? +

Please review our Refund Policy for full details on returns, refunds, and eligibility.